Order

NXT Level sports nutrition

Do you have questions about your order? Below you can find the answers to the frequently asked questions. You can also find a lot of information about your order in the order and shipment confirmations you received from us after placing your order.

  • Standard delivery in 10+ countries in Europe
  • Free delivery above 60,00€
  • Standard delivery in max. 4-5 working days in Europe
  • Same day delivery option in the Netherlands
  • Sunday delivery option in the Netherlands
  • Track & trace for all orders
  • For all questions, feel free to contact us!

Delivery

NXT Level sports nutrition

Do you want to know when your parcel will be delivered? What are your delivery options? Check the questions and answers here below!

  • Standard delivery in 10+ countries in Europe
  • Free delivery above 60,00€
  • Standard delivery in max. 4-5 working days in Europe
  • Same day delivery option in the Netherlands
  • Sunday delivery option in the Netherlands
  • Track & trace for all orders
  • For all questions, feel free to contact us!

Payment

NXT Level sports nutrition

Whether you have questions about the different payment methods, the use of a discount code, a refund..: the answers can be found below!

  • Standard delivery in 10+ countries in Europe
  • Free delivery above 60,00€
  • Standard delivery in max. 4-5 working days in Europe
  • Same day delivery option in the Netherlands
  • Sunday delivery option in the Netherlands
  • Track & trace for all orders
  • For all questions, feel free to contact us!

Returns

NXT Level sports nutrition

Would you like to return an item, because you realized that maybe you don’t really need it? (Don’t worry: been there, done that.) It’s possible to return an item within 14 days after receiving your order if the item is complete, undamaged, in its original state and packaging, and in case of nutrition (supplements): unopened.

We want to process your returned item as quickly as possible. In order to do this, we kindly ask you to inform us about the item you returned in one of the following ways:

  1. Log into your account and go to My orders > *Click on the concerning order* > Return item(s). Here you can indicate which item(s) you are returning to us, what the reason for your return is and whether you would like to receive a refund or a replacement item; or
  2. Fill in our return form and add a physical copy inside of the package you would like to return.

On the outside of the package, please make sure to write the following return address:

NXT Level
Antwoordnummer 2591
3430 VB Nieuwegein
Netherlands

Bring the package with the items you would like to return to a post office and obtain a proof of postage. In (the rare) case your returned item gets lost in transit, you can use the proof to receive a refund or replacement.

View our entire return policy

  • Standard delivery in 10+ countries in Europe
  • Free delivery above 60,00€
  • Standard delivery in max. 4-5 working days in Europe
  • Same day delivery option in the Netherlands
  • Sunday delivery option in the Netherlands
  • Track & trace for all orders
  • For all questions, feel free to contact us!

Warranty

NXT Level sports nutrition

As a consumer, you have the right to receive a decent product, and we want to respect your rights as a consumer fully. Therefore, if you have received a product that is broken, damaged, incomplete, has an expired shelf life date, etc., you have the right to receive a replacement product free of charge. If this has happened to you, we deeply apologize and would like to ask you to contact our customer service as soon as possible. Please not that you don’t have to return the item in the aforementioned case.

  • Standard delivery in 10+ countries in Europe
  • Free delivery above 60,00€
  • Standard delivery in max. 4-5 working days in Europe
  • Same day delivery option in the Netherlands
  • Sunday delivery option in the Netherlands
  • Track & trace for all orders
  • For all questions, feel free to contact us!

Frequently asked questions

Any other questions

Our service is open till 6:00 PM

  • NXT Level Sports Nutrition NXT Level Logistics (to return your packages)
    Antwoordnummer 2591
    3430 VB Nieuwegein, The Netherlands
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